Operations Assistant

Job Classification

• Federal Work Study

Job Description

• Assists departments and organizations in providing excellent customer service.
• Assists departments and organizations with marketing and distributing various publicity/promotional items.,
• Assists with daily activities, exhibitions and special events.
• Interest and/or connection to department
• Must possess good oral and written communication skills.
• Provide customer service in person and over the phone.
• Requires creativity and ability to work independently.

Learning Outcomes

• Develop an understanding of professional cultures and expectations
• Understand and apply professional and ethical responsibility

Additional Information from Department

Full Job Description:

Summary: The Operations Assistant supports the work of the Office of the Chaplain and Jewish Life at Wake Forest by providing logistical help for programming, managing data entry, and communications through a variety of media, including social media, email, and website.

Essential Functions:

Office of the Chaplain (60%)

• Creates a hospitable environment where students, parents, faculty, staff and other visitors feel comfortable.
• Maintains departmental public or shared spaces through regular inspection, arrangement, and restocking, including regularly cleaning the common refrigerator.
• Collaborates with staff and Religious Life Professionals for campus communications, ensuring both accuracy and engagement through:
  • Design and printing of office publications including fliers and brochures.
  • Regular review and cleaning of bulletin boards overseen by the Office of the Chaplain.
  • Posting fliers on campus for Office of the Chaplain events and programs; ensuring the same information is shared on digital bulletin boards on campus.
  • Support Office of the Chaplain social media presence and online engagement.
  • Assemble and distribute email newsletter on Office of the Chaplain events and programs.
  • Update and maintain Office of the Chaplain webpages.
• Responsible for checking mail and distributing to staff and Religious Life Professionals; retrieves packages from the mail room when necessary.

Jewish Life (40%)

• Records data on student participation in Jewish Life and Hillel events and programs using spreadsheet programs.
• Assembles and distributes the Jewish Life email newsletter.
• Provides logistical support (i.e., food delivery, set up, take down, etc.) for regular and special events.
• Provides administrative support for special projects (i.e., Global Giving Week, Birthright recruitment, etc)

Other Functions:

• Other responsibilities and support for other Office of the Chaplain staff or programming may be assigned.

Learning Outcomes:

• Develop an understanding of professional cultures and expectations.
• Develop appreciation for and ability to serve individuals and communities holding different religious, spiritual, and secular worldviews.
• Understand and apply personal and ethical responsibility.

Required Education, Knowledge, Skills, Abilities:

• High school diploma or equivalent.
• Knowledge of and experience with Google Workspace and Microsoft Office platforms.
• Knowledge of and experience with various social media platforms.
• Excellent verbal and written communication skills.
• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment. Willingness to work on a multifaith team and serve stakeholders with various religious, spiritual, and secular worldviews.

Physical Requirements:

• Regular–Remaining in a stationary position, often standing or sitting for long periods of time.
• Regular–Repeating motions that may include wrists, hands, and/or fingers.
• Regular–Communication with others to exchange information.
• Regular–Assessing the accuracy, neatness, and thoroughness of work assigned.
• Occasional–Moving about to accomplish tasks or moving from one worksite to another.
• Occasional–Adjusting or moving objects in all directions.
• Occasional–Adjusting or moving objects up to 10 pounds.

Environmental Conditions: 

• Regular–Sedentary work that primarily involves sitting or standing.
• Occasional–Outdoor elements such as precipitation and wind.

Disclaimer:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by the employee’s supervisor.

To help provide a safe learning and living community, Wake Forest University conducts background investigations and drug screens for all final candidates being considered for employment. 

Wake Forest seeks to recruit and retain a diverse workforce and encourages qualified candidates across all group demographics to apply. Wake Forest University is committed to providing access and reasonable accommodation in employment for individuals with disabilities.