Residence Life and Housing: Office Assistant

Department:                                    Residence Life and Housing

Job Title:                                          Office Assistant

Average hours per week:                7.5

Specific working hours:                 Prefer 2-4 hours at a time

Job duties/Skills:

  • Must possess good oral and written communication skills.
  • Assists departments and organizations in providing excellent customer service.
  • Typical duties include; filing, typing, sorting, collating, maintaining records, light clerical work, running errands, giving information, receiving and routing telephone calls, scheduling appointments, unpacking materials, assist with mail – sort, process, issue, deliver and load/unload, and operating office equipment
  • Provide customer service in person and over the phone.
  • Proficiency in Microsoft Office Suite
  • Year round employment available for local students.

Learning Outcomes:

  • Effectively and efficiently convey and receive information, both formally and informally, using verbal, non-verbal and writing skills amongst various stakeholders.
  • Enhance their time management, problem solving and, teamwork skills
  • Develop cognitive and interpersonal skills that are measurable and transferable
  • Constructively receive and apply professional feedback
  • Demonstrate professional communication skills through writing or editing.
  • Develop an understanding of professional cultures and expectations

Additional Information provided by department – Job Duties

Essential Functions: 

  • Assist students, parents, and the public with questions at the front desk
  • Answer multi-line phone and as needed directs calls to appropriate staff
  • Assist with administrative tasks such as filing, data entry, etc. 
  • Perform other project related tasks as assigned
  • Keep their supervisor informed of any situations and issues that occur 
  • Maintain a professional and respectful attitude at all times
  • Additional duties as assigned


  • Must have excellent customer service skills on the phone and in person 
  • Must be able to work with others in a team environment
  • Must be able to communicate well with others in both written and verbal form
  • Must be able to follow policies and procedures  
  • Maintain confidentiality as set forth by the department
  • Must be able to adhere to assigned work schedules (preference will be given to candidates who can work in at least two-hour blocks)
  • Must be a current WFU student in good academic and conduct standing