Office of Civic and Community Engagement: Virtual Tutoring Assistant

Department:                                  Office of Civic and Community Engagement

Job Title:                                        Virtual Tutoring Assistant

Average hours per week:             10

Specific working hours:              Some hours may take place after 5 PM for tutor meetings and trainings

Job duties/Skills:

  • Must possess good oral and written communication skills.
  • Requires creativity and ability to work independently.
  • Routine duties will vary by specific projects.
  • Assists departments and organizations in providing excellent customer service.
  • Typical duties include; filing, typing, sorting, collating, maintaining records, light clerical work, running errands, giving information, receiving and routing telephone calls, scheduling appointments, unpacking materials, assist with mail – sort, process, issue, deliver and load/unload, and operating office equipment.
  • Interest and/or connection to department
  • Proficiency in Microsoft Office Suite
  • Students majoring in Elementary or Secondary Education, preferred.

Learning Outcomes:

  • Effectively and efficiently convey and receive information, both formally and informally, using verbal, non-verbal and writing skills amongst various stakeholders.
  • Enhance their time management, problem solving and, teamwork skills
  • Develop practical competence through obtaining experience relating to their degree
  • Understand and apply professional and ethical responsibility
  • Develop cognitive and interpersonal skills that are measurable and transferable
  • Function as a part of a multidisciplinary team
  • Develop professional contacts
  • Constructively receive and apply professional feedback
  • Gain supervisory skills by managing the work or time of other student employees.


Additional Notes from department:


The Office of Civic and Community Engagement (OCCE) at Wake Forest University is a hub of community-based teaching, learning, research, and action. OCCE has three focus areas: (1) Community Engagement; (2) Service and Leadership; (3) Social Justice Education. OCCE builds and maintains partnerships with local and global organizations to facilitate deep academic learning, foster transformative civic engagement, and address community-identified needs in order to build a more just world. The OCCE engages with faculty, staff, and students across the university. 

The Virtual Tutoring and Education Assistant will work directly with our Assistant Director of Community Partnerships to manage virtual education programs. The student will provide project management for our virtual tutoring program and virtual mentoring program with a specific emphasis on WFU student support. They will be the primary contact for students engaging in our virtual programs by gathering survey data, running monthly reflection groups, and responding to the student feedback form. The student assistant will also assist with tech support for large required meetings. 

Essential Functions:

  • Provide student support for the virtual tutoring program
    • Serve as primary contact for all student volunteers 
    • Ensure all student volunteers have completed the required training 
    • Help match WFU student tutors with WSFCS students 
    • Host monthly reflection meetings for students to process volunteer experiences 
    • Provide communication to students about important information, meetings, etc. 
    • Field the student feedback form and provide support when necessary  
    • Administer program survey to students, and pull data for reporting 
  • Oversee the training process for the Virtual Mentoring Program 
    • Manage new student sign ups for the virtual mentoring program 
    • Communicate updates with our community partner
    • Track completion of the protection for minors training
  • Meet weekly with the Assistant Director of Community Partnerships 
  • Other duties as assigned. 

Required Education, Knowledge, Skills, Abilities:

  • Current WFU undergraduate student, preferably majoring in Elementary or Secondary Education
  • Strong interpersonal and communication skills, and the ability to work effectively with a wide range of constituencies in a diverse community.
  • Ability to communicate effectively, both verbally and in writing.
  • Ability to gather data, compile information, and prepare reports.

Preferred Education, Knowledge, Skills, Abilities:

  • Demonstrated project management experience 
  • Demonstrated experience working with an education based program 
  • Demonstrated experience with managing/ supervising college students 
  • Demonstrated experience with training, teaching, or presenting in front of groups.
  • Ability to speak more than one language


Supervision of student volunteers, and program ambassadors